Refund policy

At She Universe we produce only the freshest and finest of chocolates.

We are unable to provide a refund if you have changed your mind about a particular purchase but we are confident that you will enjoy whichever of our chocolates you choose!

If, under a rare circumstance your chocolate is faulty, we will meet our obligations under the Consumer Guarantees Act to provide a remedy.

If your chocolate delivery has been damaged in transit, or our product is faulty, please contact us immediately by emailing online@sheuniverse.com so we can provide the appropriate remedy.

Please note that She Universe is not responsible if the incorrect delivery address was provided and an order is delayed, returned or damaged as a result.

Should a refund be provided it will be actioned within 7 days and include the courier fee.